FAQs

Should you want to make changes to your order please email hello@kobaskincare.com  with your order details as soon as possible and we will try to help. However if our warehouse has already sent it out, we will not be able to change or cancel your order. 

Unfortunately, we’re unable to add to orders once they’re placed so you’ll need to make a second order for additional products.

All UK orders will be dispatched from our distribution centre based in London, UK. All EU orders will be dispatched from our distribution centre in Paris, France. Our standard shipping is 2-5 working days.

All US orders will be dispatched from our distribution centre based in London, UK. For the US, shipping is 2-7 days.

We accept Visa Debit, Visa, Mastercard, American Express and Maestro. We also accept PayPal, ShopPay, Apple Pay, Google Pay.

UK - We offer free Two Day Delivery (2-5 working days) for all orders over £50. A flat-rate fee of £3.99 is applied for orders under the value of £50. Should you want your KOBA products sooner, we also offer Next Working Day delivery for free on orders over £100. Simply order by 12pm to receive your item by the next working day.

France - We offer free delivery for orders over 50€. A flat-rate fee of 4.95€ is applied for orders under the value of 50€ for a standard delivery (2-5 business days). A flat-rate fee of 8,95€ apply to Next Day Delivery. We offer free Next Day delivery for orders over 100€.

DOM-TOMs - A flat rate fee of 20€ is applied on all orders.

Rest of Europe - We offer Free Standard Delivery (2-5 days) for all orders over 50€. For countries of Zone 1 (Germany, Belgium, Luxembourg, Holland, Austria, Danemark, Spain, Finland, Greece, Ireland, Italy, Portugal, Sweden, Liechtenstein, Norway, and Switzerland), we offer a flat-rate fee of 7.95€. For countries of Zone 2 (Bulgaria, Croatia, Estonia, Hongrie, Lettonie, Latvia, Poland, Czech Republic, Romania, Slovakia, and Slovenia), we offer a flat-rate fee of 14.95€.

US - A flat-rate fee of 5$ is applied to orders below $60. We offer free delivery for orders over $60.

Canada - A flat fee of £24.90 (29.90€) applies to all orders.

Asia - A flat fee of £39.90 (44.90€) applies to all orders.

Australia - A flat fee of £24.90 (29.90€) applies to all orders.
Africa - A flat fee of £39.90 (44.90€) applies to all orders.

Orders are typically processed within 1-2 working days. You will receive an email notification when your order has been dispatched with a trackable link.

We invite you to read our shipping policy for more information. Don't see your location? Sign up to our newsletter to be the first to know when we will be shipping to your country.

If for any reason you are not completely satisfied with your order we offer hassle-free returns so long as your item(s) are unopened. Write to us at hello@kobaskincare.com and we will generate a return label. No questions asked.

Apologies, we currently don’t offer exchanges. If you no longer want your product(s), please contact us at hello@kobaskincare.com to make a return. You will need to make a new order for the product you want.

Our products work for all skin types, from normal to very dry and everything in between, including sensitive skin. If you have sensitive skin or any skin concerns, we recommend patch testing on a small area of skin.

Should your skin react to any of our products, stop using it immediately. Write to us at hello@kobaskincare.com and include any photos where possible. We will then forward this to our R&D team to investigate your case with the utmost care and attention to determine the cause of your reaction and provide you with the best support.

We have partnered with manufacturers in Aix en Provence, Chartres and Grasse in France who have a rich history in French skincare expertise and align with our ethics.

All of our products are vegan and cruelty-free. Nothing is derived from animals or tested on animals. PETA has been involved in our development process from the get-go

Keeping your skin in mind, our formulas are expertly designed to be gentle, safe and accessible for all skin types. With plenty of great alternatives, we are free from chemical nasties and use only natural ingredients where possible.  We leave out parabens, PEGs, sulfates (SLS/SLES), GMOs, mineral oils, petroleum, alcohol, aluminium or artificial colours and perfumes. Where we cannot find a natural ingredient that meets all our requirements of longevity, stability, blendability and animal-freeness, we look to safe and non-toxic synthetics. Our banned ingredients list is constantly under review and updated to follow new data surrounding toxicity, allergies and sensitivities.

 Some products may change over time due to their high composition in natural materials; the latter are not generally inert and tend to change color or smell over time. However, we control the stability of our products in order to guarantee maximum efficiency and safety under normal conditions of use.

We believe the proof is in the pudding. You can select up to 2 free samples at checkout with every purchase. Should you like what you use, come back for a full size product.

Where possible we source our ingredients close to our laboratories in France. Our safou oil is sourced from Cameroon, Western Africa. We have partnered with individual skilled farmers with a longstanding history in sustainable agriculture. The extraction process is gentle and manual, which means no heavy machinery or artificial energy is used, keeping this artisanal skill alive.

We have thoughtfully selected our laboratory partners in France, ensuring we have partnered with manufacturers that share our ethos, are conscious about waste, adopt sustainable practices and responsibly source their raw materials and ingredients.

For our products, we use as little plastic as possible, while constantly researching and trialling alternatives. Our focus is to keep our products fresh and safe to use. We have opted for aluminium tubes for our creams because it is light, airtight, durable and infinitely recyclable. For our lip balm we use a glass jar as glass is completely sustainable and can be reused. Our shipping boxes are made from recycled materials and biodegradable packing paper. Both of which come with FSC certifications. 

Check out our complete recycling guide here. Please refer to your local waste and recycling collection programme, as accepted materials can vary, to find out what type of recyclables they accept. We are working on creating a line of refills for products in glass casings so we recommend holding onto those!