Privacy Policy

Privacy Policy - Personal data - Cookies

Effective: November 2021

KOBA skincare pays particular attention to the protection of its customers' personal data. Therefore, we undertake to comply with European Regulation 2016/679 of April 27^th, 2016, related to the protection of personal data, the UK's GDPR laws and those of the countries where we sell our products.

We promise to never sell or rent your personal data. While we sometimes rely on processors, they only act on our own behalf and in agreement with our instructions.

By using the kobaskincare.com site and the mobile applications available for you, you agree to the collection and use of your personal information as described in this data protection policy. Our policy also covers other channels for collecting your data, in particular by telephone, e-mail and when you contact our customer support service. Each solution or service processing your personal data may, in its own general conditions of use, have confidentiality rules complementary to this confidentiality policy.

Privacy policy regarding personal data

We respect the privacy of our users and ensure that all information collected, allowing them to be identified, is considered confidential information.

We, therefore, undertake to strictly comply with the standards in force in terms of personal data protection and to implement all the appropriate measures related to information and the collection of your consent, in particular concerning the deposit of cookies on your device.

You can find on this privacy policy all the processing operations relating to your personal data. Where, when, how, and why we process your data and, also, what your rights are. By logging into your KOBA skincare account, you will be able to find all the information that our company may have on you and the possibilities available to you to refuse it.

KOBA skincare Ltd, hereinafter “kobaskincare.com” or the “Website” with its registered office at Clerkenwell House, 45-47 Clerkenwell Green, Farringdon, EC1R 0EB London, United Kingdom, is responsible for processing the personal data of its customers.

Purposes of use of personal data by KOBA skincare Ltd

• To identify the Customer when they connect to their account on the Site;
• Online shopping and shopping list;
• To respond to the Customer's questions / comments;
• To communicate with the Customer as part of his order;
• The shipment of the order to the correct address or to inform the Customer of the follow-up of the order and the delivery;
• To provide after-sales service for the order;
• The preparation of invoices;
• Other services and benefits that KOBA skincare will make available to its customers;
• To send updates;
• To inform the Customer of problems related to the safety of the product or within the framework of the law;
• To fulfill a legitimate interest;
• Any other action related to the management and life of the order.

The requested data which is preceded by an asterisk are required for the smooth running of the order or the service requested by the Customer. Provision of these data conditions the conclusion of the contract. If the Customer wishes to place an order or to request a service, he is required to provide them. Otherwise, kobaskincare.com will not be able to perform the order or the service requested by the Customer.

Purposes for which we will ask your consent

• Satisfaction surveys;
• Geolocation;
• Targeted advertising (eg: Cookies policy);
• Management of the loyalty program;
• Management of customer opinions on our products;
• Statistical analyzes;
• Special offers, promotions, coupons and guarantees;
• Newsletter.

The Data provided to KOBA skincare by the Client may also be used by kobaskincare.com, subject to having obtained the express and prior consent of the Client, to send them marketing communications, namely:

• by e-mail: newsletters, commercial offers, or marketing information relating to the Site or to kobaskincare.com, informing the Customer of current commercial operations and events organized by KOBA skincare.
• by mobile: sending SMS to mobile phone.
• by post: if applicable.

 

Possibility of the customer to refuse at any time to receive our commercial offers or marketing information

The Customer has the option to unsubscribe in each e-mail or sms and to refuse such marketing communications, either by not giving his consent when ordering or by objecting, free of charge, to the use of his Data for the sending of commercial offers if the consent had been given in advance. The Customer can make his request either by clicking on the unsubscribe link in each e-mail or by sending "STOP" to the number in each SMS or by writing to the following e-mail address: gdpr@kobaskincare.com

Also, the Customer has the possibility to modify the Data or to close his account at any time.

Data that may be collected by KOBA skincare

Personal information or data refers to information concerning the Client as a natural person and is communicated by the Client voluntarily. The information transmitted to KOBA skincare may be the following:

• Your first name, last name, address, date of birth, email address, telephone number;
• Account password;
• Your location data (country, city);
• Your billing and / or delivery address, floor, digital code to access the building or home;
• Delivery information (type, expected date, effective date);
• Product incidents, product photographs, videos of problems encountered;
• Your financial information (eg: credit card number);
• IP / Mac address;
• Connection cookies such as cookies, pixels in emails, etc. ;
• Connection and navigation data;
• The history of your purchases of KOBA skincare products and services;
• History of coupons;
• The history of letters and in particular the history of exchanges with customer service;
• Other information that you wish to communicate to us.

The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Please note that some data is collected automatically as a result of your actions on our Website.

The Customer accepts that their Data will be collected and used by kobaskincare.com, in accordance with the purposes described in this Privacy Policy.

Child protection

We may process data relating to minors on our kobaskincare.com website or on our mobile applications. To do this, we make sure, in accordance with article 8 of the European data protection regulation and the relevant UK laws, that the collection takes place with the express authorization of the holder of parental responsibility concerning the child.

kobaskincare.com does not collect Data for a minor under the age of 16. If the person is under 16, KOBA skincare must obtain a "double consent", that of the minor and that of the person exercising parental authority.

 

KOBA skincare keeps your data for a specified period

Your personal data is kept for the time necessary to accomplish the objective pursued when it was collected. They will then be archived with restricted access for an additional period in connection with the periods of limitation and legal retention for strictly limited reasons authorized by law. They will then be deleted.

Type of people who have access to your data

KOBA skincare does not disclose your personal data to other companies for marketing purposes. Some of your information is transmitted to KOBA skincare entities or to subcontracting companies for the performance of your services, but always with security, administrative, technical and physical measures in order to protect them against any disclosure, use, modification and unlawful destruction by third parties.

These third-party subcontractors use and process the data in order to allow the proper performance of the service requested by the Customer. For example, information relating to the Customer’s postal address and telephone number to allow third-party subcontractors, external service providers, to deliver the order to the Customer's home.

The third-party subcontractors and the third-party partners to which kobaskincare.com uses have undertaken to comply with the provisions of the European Regulation on the Protection of Personal Data, the relevant UK laws and this confidentiality policy. The Site will put in place the necessary security measures and will ensure that the third parties it uses to comply with the rules relating to personal data laid down by said regulation. kobaskincare.com will not be responsible for any damage caused to the Customer for which kobaskincare.com can prove that it was not the cause of the event giving rise to the damage.

KOBA skincare may sometimes transfer your personal data to its subcontractors outside United Kingdom and the European Union for the same reasons as those described above. In the event that KOBA skincare should transfer data outside of United Kingdom and the EU, we will do so only in accordance with laws and regulations. We are committed to ensuring appropriate security controls to protect your personal data from any foreseeable danger.

Situations in which KOBA skincare may transmit and share your data

The Site may transmit and share Customer Data in the following cases:

• With third-party subcontractors intervening on behalf of kobaskincare.com in order to allow the proper execution of the service requested by the Customer.
• When kobaskincare.com has received the express consent of the Customer to transmit the Data to a third-party partner (third party partners correspond to advertisers).
• Following a summons issued by an authority to kobaskincare.com to transmit said Data.
• In case of suspicion of the Site relating to fraud, a security problem, or a technical problem, kobaskincare.com may share the Data with competent bodies.
• In the event of a legitimate interest in kobaskincare.com.

The Customer authorizes the transfer and storage of Data outside his country of residence only for the purposes of performing the service.

Retention time of your data

KOBA skincare keeps the Data for the purposes of performing the service requested by the Customer. The same applies to third-party subcontractors who provide services on our behalf and with whom the Site shares Data only for the performance of the service. The data will then be archived with restricted access for an additional period in connection with the periods of limitation and legal retention for strictly limited reasons authorized by law. Finally, they will then be deleted and the Customer can no longer be identified.

With regard to e-mail/newsletter and SMS, the Data is kept as long as the Customer has not deactivated his subscription.

 

CUSTOMER RIGHTS IN TERMS OF DATA PROTECTION

Customers in control of their personal data

All our Customers have a free right to access and rectify Data concerning them, as well as a right to object to the processing of their Data.

When you provide personal information to KOBA skincare, as part of the creation of a user or customer account, you have access to your data and you can update, modify or delete it at any time.

Your rights relating to the protection of your data

In accordance with European Regulation 2016/679 of April 27^th, 2016 relating to the protection of personal data and the relevant UK laws, you have several rights for the management of your data.

The right of access: The Customer can access the Data which concerns him and which is held by KOBA skincare. These Data will be communicated at the Customer's request, by the Site, within the time allowed by law. kobaskincare.com reserves the right to verify the identity of the Customer beforehand.

The right of rectification: The right to ask KOBA skincare to modify your inaccurate information on its database.

The right to erasure: KOBA skincare may also delete your information contained in our databases at your request.

The right to oppose and withdraw consent: You do not wish to or no longer appear on a file in our databases, you can do so by exercising one of these rights at any time.

The right to limit processing: You can request the suspension of processing concerning you for the duration of an audit (example: for the exercise of the right of opposition, KOBA skincare must verify whether there are legitimate reasons for continuing processing).

The right to portability: The Customer has the option of requesting the portability of Data to a third party, insofar as the Site holds this Data with the Customer's consent or that this Data is necessary for the execution of an order. or at the conclusion of a contract and subject to the technical possibilities of the Site.

The right to define directives relating to the fate of our data after his death: Without a directive from you, after a certain period of inactivity, KOBA skincare will delete your data. However, your heirs can, after your death, exercise the rights over your data.

The right to lodge a complaint with the CNIL in France or the ICO in the UK: Customers resident in France or the UK may make any complaint, claim or request relating to an alleged fault or infringement to the CNIL in France or the ICO in the UK. If you would like further information about your rights, please visit the websites of the two organizations mentioned in this paragraph.

For Customers residing in a country other than France or in the UK, they can make any appeal, complaint or request concerning the protection of their Data to the competent national body.

We undertake to inform the third-party processors and the third-party partners to whom we use and to whom the Data may have been transmitted for the performance of the service, in order to correct, rectify or delete your Data.

Contact for the exercise of your rights

KOBA skincare will do whatever is necessary to assist you. For any questions relating to this privacy policy or for the exercise of your rights, you can send us, in accordance with the regulations, an e-mail to the e-mail address gdpr@kobaskincare.com.

 

 

 

 

COOKIES

Cookies policy

When browsing the kobaskincare.com site, information may be saved in "cookie" files installed on your computer, tablet, or mobile phone. By accepting the placement of these cookies or cookies, you express your consent to their use.

A cookie is a text file placed in a dedicated space on the hard drive of your terminal (computer, tablet, mobile phone, or any other device optimized for the Internet), when viewing content or online advertising. This cookie file can only be read by its issuer. It allows its sender, during its validity period, to recognize the terminal concerned each time this terminal accesses digital content comprising cookies from the same sender.

The cookie does not identify you personally, but only the browser on your terminal.

The issuers of cookies

The cookies placed on the kobaskincare.com site are only issued by our Site or by our partners.

These are cookies placed by the kobaskincare.com site on your terminal to ensure good navigation on the Site. These cookies are not personal and are essential for placing your order.

The cookies placed by our partners aim to identify your areas of interest through the products consulted or purchased on our site and to personalize the advertising offer sent to you on our Site or outside our Site. These cookies are not personal and their deletion will not lead to the deletion of advertisements.

Types of cookies used by KOBA skincare

The cookies used by kobaskincare.com are classified into 3 categories:

• Technical cookies strictly necessary for the use of the site.
• Marketing cookies collecting information on the browsing habits of our customers in order to display relevant and interesting advertisements.
• "Social network" cookies allowing the Internet user to share site content.

Give or refuse consent to the deposit of cookies

When you log on to our Site for the first time, a banner allowing you to accept or configure your cookies appears. In the absence of a response from you, cookies will not be placed.

Your consent and preferences will be kept for 6 months but you can reverse your decision at any time by going to the Cookie Management page.

Cookies may be placed on your browser, with your consent, by our partners acting as data controllers. This is called a third-party cookie.

Although we do not manage the cookies of these partners and therefore have no control over them, we make sure that each of them agrees to comply with the legislation in force. In this regard, we advise you to consult the cookie policies specific to each partner.

Important! Taking into account your different wishes is based on one or more specific cookies. If you delete all the Cookies stored in your terminal concerning our site, we will no longer know what consent or refusal you have issued. This will therefore amount to resetting your consent and you will therefore have to again refuse the Cookie (s) that you do not want to keep. Likewise, if you use another Internet browser, you will have to refuse these Cookies again because of your choices, like the cookies to which they relate, depend on the browser and the device (computer, tablet, smartphone, etc.) that you use to consult our site.

 

ADDITIONAL COMMITMENTS FOR THE PROTECTION OF YOUR DATA

Links to other sites

Our Site may contain links to other websites that we do not own or operate. We do not control them and we are not responsible for their content, products, services, or privacy policies and practices. However, KOBA skincare is committed to offering you trusted partners.

KOBA skincare secures your personal data

KOBA skincare is committed to protecting the security, confidentiality and integrity of your personal data provided on our kobaskincare.com site and our mobile applications, through technical and organizational measures. KOBA skincare has appointed one of these collaborators as data protection officer whose mission is to guarantee the compliance of the processing operations that we implement, to keep a register to notify the solutions and their processing, then to ensure the exercise of your rights.

The protection of your banking data

To ensure that your bank card is not subject to malicious use and to prevent any harmful consequences, KOBA skincare has entrusted a specialized external company with the task of carrying out the necessary checks in a confidential and secure manner. The data collected during these checks relate to your identification data, purchases made with the card and credit card identification data.

 

FINAL CONSIDERATIONS

Updating the privacy policy

KOBA skincare reserves the right to make changes to this Privacy Policy at any time, in accordance with legal and regulatory provisions. The Customer will be informed of any significant modification that would affect the purposes of collecting their Data. If the renewal of the Customer's consent is not necessary, the continued use by the Customer of the Site, following these modifications, implies their acceptance by the Customer without reservation.

For any questions or requests for information, the Customer can contact the person responsible for the Protection of Personal Data at the e-mail address gdpr@kobaskincare.com

In order to always remain in compliance with the regulations in force relating to the protection of personal data, this Privacy Policy is reviewed annually by our services.

Applicable law and jurisdiction

This Privacy Policy is subject to the law of the European country in which the product was sold. Any dispute about it will fall under the exclusive jurisdiction of the courts of that country.

 

GDPR COMPLIANCE

The app used for assuring the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can contact us on gdpr@kobaskincare.com to update your account data if it is not accurate.

Data Portability
You can contact us on gdpr@kobaskincare.com to access all the data we store and use for a better experience in our store.

Access to Personal Data
You can request a report by emailing gdpr@kobaskincare.com which will contain all personal information that we store for you.

Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.  Request personal data deletion by emailing gdpr@kobaskincare.com

 

Last updated: 09/12/2024